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Free Delivery
Free delivery on orders over £49
Next day delivery
Next day delivery (order by 2pm)
Home Delivery & Returns

2-3 Day Delivery

Standard 2-3 Day Delivery is available on all of our products. Any orders placed after 2pm will be processed the next working day with all orders placed Friday’s Processed on the following Monday. All of our deliveries timeframes are for Working Days. So please allow 3-5 days for your package to arrive.

Next Day Delivery

Next Working Day Delivery is available on all of our products when an order is placed before 2pm (GMT, London) Monday to Thursday. With Orders placed on Fridays being Delivered the following Monday.

Our delivery partner may deliver up to 9pm each day. If you are a business that might be closed after 6pm then please keep this in mind and call our team to ensure we do our best to get it to you.

SATURDAY  & SUNDAY ORDERING

At this current moment we are unable to offer Saturday delivery with all order being placed before Friday 2pm being delivered on the following Monday. Orders placed between Friday 2pm & Midnight Sunday will be delivered on Tuesday.

DELIVERY TO AN ALTERNATIVE ADDRESS

You can choose to have your order delivered to an address other than your billing address, such as your place of work or to a friend or relative. Simply add an alternative delivery address at the checkout.

DELIVERY RESTRICTIONS

Sorry, but we are currently only able to deliver to UK MAINLAND Addresses. We are unable to ship to International Addresses at this present time.

DISPATCH

Once your order has been dispatched from our warehouse we will send you a Dispatch Email with a tracking link so you can follow its journey.

If you’re looking to track your order’s delivery progress then try the APC Tracking – just enter the Tracking Code from your Dispatch Email and APC will display the progress of your order. Please check this first before contacting us about your delivery. Your order may be delivered anytime between 8am and 9pm and a signature may be required on receipt of your parcel. If you are not in when your parcel arrives, our courier may leave a card with details of how to collect your order or rearrange delivery.

Cancellations

At any time before the first attempted delivery you may right to cancel your order. Please notify us by email if you wish to cancel your order via orders@roister.co.uk 

Unwanted

ROISTER LIMITED will only issue a refund for goods returned in fully re-saleable condition within 14 working days together with your order number and reciept. The following must be intact for ROISTER LIMITED to deem the goods as fully re-saleable: transport packaging, original product packaging, seals, shrink wrap, and airshock carrier where applicable.

If the goods are not in a re-saleable condition, as determined by ROISTER LIMITED acting reasonably, ROISTER LIMITED reserves the right to refuse any return. If you have not returned the goods within 7 days of cancellation or when reasonably requested to do so by ROISTER LIMITED, whichever occurs first, your refund request will be closed. ROISTER LIMITED can collect the goods from you at your cost, the charge for collection is £6.95 (inc VAT) and any non-faulty goods must comply with these terms. 

Damages

You must report any goods that are damaged/missing on delivery within 72 hours to the ROISTER LIMITED customer services via email to orders@roister.co.uk. ROISTER LIMITED will not be held liable for any goods that are damaged/missing reported outside of this time. You should inspect goods on delivery for damage. We reserve the right to request photographic evidence to support any claims of damages. 

If you do not return any order to ROISTER LIMITED after the refund has been issued within the agreed time scale, you will be liable for the cost of the product at time of purchase.


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