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Please be aware that due COVID19 there may be slight delays in shipping due to restrictions within our delivery network.
Free Delivery
Free delivery on orders over £99
Next day delivery
Next day delivery (order by 2pm)
Home Delivery & Returns

Standard Delivery

2-3 day delivery is available on all of our products, all of our deliveries are shipped with Parcelforce on their Expess48 service. However please allow up to 5 days for your parcel to arrive.

Next Working Day Delivery

Next Working Day Delivery is available on all of our products when an order is placed before 2pm (GMT, London) Monday to Thursday. With Orders placed on Fridays being Delivered the following Monday as per ParcelForces Express24 service. All of our next day deliveries are for the next working day. However please be aware that due to restrictions within our network due to COVID-19 we cannot currently guarantee this.

Our delivery partner may deliver up to 9pm each day. If you are a business that might be closed after 6pm then please keep this in mind and call our team to ensure we do our best to get it to you.

SATURDAY  & SUNDAY ORDERING

At this current moment we are unable to offer Saturday delivery with all orders placed between Friday 2pm & Midnight Sunday will be delivered on Tuesday.

DELIVERY TO AN ALTERNATIVE ADDRESS AND GIFTS

At this current moment we do not offer a gifting service however if you would like your item shipping to another address this can be done within the checkout process. All our packages are shipped WITHOUT invoices in and messages are applied within shipping labels at present. However please email us on info@roister.co.uk if you have specific requests and we will endeavour to assist where possible.

DELIVERY RESTRICTIONS

Sorry, but we are currently only able to deliver to UK MAINLAND Addresses. We are unable to ship to International Addresses at this present time.

DISPATCH

Once your order has been dispatched from our warehouse we will send you a Dispatch Email with a tracking link so you can follow its journey.

If you’re looking to track your order’s delivery progress then try the Parcelforce tracking – just enter the Tracking Code from your Dispatch Email and Parcelforce will display the progress of your order. Please check this first before contacting us about your delivery. Your order may be delivered anytime between 8am and 9pm and a signature may be required on receipt of your parcel. If you are not in when your parcel arrives, our courier may leave a card with details of how to collect your order or rearrange delivery.

Cancellations

At any time before the first attempted delivery you may right to cancel your order. Please notify us by email if you wish to cancel your order via orders@roister.co.uk 

Unwanted

ROISTER LIMITED will only issue a refund for goods returned in fully re-saleable condition within 14 working days together with your order number and reciept. The following must be intact for ROISTER LIMITED to deem the goods as fully re-saleable: transport packaging, original product packaging, seals, shrink wrap, and airshock carrier where applicable.

If the goods are not in a re-saleable condition, as determined by ROISTER LIMITED acting reasonably, ROISTER LIMITED reserves the right to refuse any return. If you have not returned the goods within 7 days of cancellation or when reasonably requested to do so by ROISTER LIMITED, whichever occurs first, your refund request will be closed. ROISTER LIMITED can collect the goods from you at your cost, the charge for collection is £6.95 (inc VAT) and any non-faulty goods must comply with these terms. 

Damages

You must report any goods that are damaged/missing on delivery within 48 hours to the ROISTER LIMITED customer services via email to info@roister.co.uk. ROISTER LIMITED will not be held liable for any goods that are damaged/missing reported outside of this time. You should inspect goods on delivery for damage. In All instances where a damaged item is reported we require photographic evidence to support any claims of damages to enable to us to modify or amend any potential packing or distribution issues to minimise future breakages.

If you receive an order and have any concerns whatsoever, please contact our customer service team immediately at info@roister.co.uk . They will help get it sorted by arranging a replacement to be sent where available, a refund, or a suitable equivalent. Please do not dispose of the packaging or products before speaking with our team first.

If you do not return any order to ROISTER LIMITED after the refund has been issued within the agreed time scale, you will be liable for the cost of the product at time of purchase.

REFUNDS

All refunds will be processed on reciept of returned item to our warehousing. Damaged goods Refunds will be processed on inspection of photographic evidence.

A Refund will be confirmed will be within 24 hours of the item returning or evidence inspected. However please allow 3-5 days for the refunded amount to be processed back to you


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